Neither the Owners Corporation nor Strata One takes any responsibility should the key[s] get lost in the mail. You will be issued with the remittance receipt to be kept as proof of purchase should a refund of the key be requested. The refundable amount for a key deposit will not include the GST paid or the administration charges for distribution. Contact our office should you have any queries. Identification is required in order to collect keys and tenants must supply a copy of their tenancy agreement.